Information

Welcome to Thani Mala-ya-li. These Terms and Conditions govern your use of this Website and any purchase you make through it. By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

About Us

Thani Mala-ya-li is a proprietorship business based in Kozhikode, Kerala, offering handmade traditional Kerala pickles and related food products for sale online.

Use of the Website

• You must be at least 18 years old, or use this Website under the supervision of a parent/guardian, to place an order.
• You agree to provide accurate and complete information (name, delivery address, contact details) when placing an order.
• You agree not to misuse the Website, attempt unauthorized access, or use it for any unlawful purpose.

Products, Pricing & Availability

1. All products are subject to availability. We reserve the right to limit quantities or discontinue any product without prior notice.
2. Prices displayed on the Website are in Indian Rupees (INR) and are subject to change without prior notice.
3. Product images are for representation purposes; actual colour and appearance may vary slightly as products are handmade in small batches.

Orders & Payment

By placing an order, you make an offer to purchase the product(s), which we may accept or decline at our discretion (for example, in cases of product unavailability or suspected fraudulent activity). Payment must be completed in full through the payment methods offered on the Website before an order is processed.

Intellectual Property

All content on this Website — including the Thani Mala-ya-li name, logo, product photography, and text — is the property of Thani Mala-ya-li and may not be copied, reproduced, or used without written permission.

Limitation of Liability

Thani Mala-ya-li will not be liable for any indirect, incidental, or consequential damages arising from the use of this Website or the products purchased through it, except where such liability cannot be excluded under applicable Indian law.

Governing Law

These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in Kozhikode, Kerala.

Changes to These Terms

We may update these Terms from time to time. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

Email: info@thanimala-ya-li.com | Phone: 6238981860

This Privacy Policy explains how Thani Mala-ya-li collects, uses, discloses, and protects your personal information when you visit or make a purchase from thanimala-ya-li.com, in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Information We Collect

• Name, delivery address, phone number, and email address
• Order history and preferences
• Payment details (processed securely by our third-party payment gateway; we do not store your full card/UPI details)
• Technical information such as IP address, browser type, and device information, collected automatically via cookies

How We Use Your Information

1. To process and deliver your orders
2. To communicate order updates, respond to queries, and provide customer support
3. To send promotional updates, only where you have opted in, and you may unsubscribe at any time
4. To improve our Website and product offerings

Consent

By providing your personal information on this Website, you consent to its collection and use as described in this Policy. You may withdraw consent for marketing communications at any time by contacting us at info@thanimala-ya-li.com.

Disclosure of Information

We do not sell or rent your personal information to third parties. We may share necessary details (such as name, address, and phone number) with our courier and payment partners solely to fulfil your order, or disclose information where required by law.

Cookies

Our Website may use cookies to improve browsing experience and understand site usage. You can disable cookies through your browser settings, though some features of the Website may not function as intended.

Data Security

We adopt reasonable security practices to protect your personal information from unauthorized access, alteration, or disclosure. Payment transactions are processed through secure, encrypted (SSL) payment gateways.

Your Rights

You may request access to, correction of, or deletion of your personal data held by us by writing to info@thanimala-ya-li.com.

Email: info@thanimala-ya-li.com | Phone: 6238981860

Returns

1. We accept returns only for products that are unopened or arrive damaged.
2. Return requests must be raised within 7 working days of delivery.
3. To raise a return request, contact us at info@thanimala-ya-li.com or 6238981860 with your order number and photos of the product and packaging.

Non-Returnable Items

As these are food products, opened or consumed items cannot be returned, in the interest of hygiene and food safety, unless the product received was damaged, defective, or incorrect.

Refunds

Once a return is approved after verification, the refund will be processed to your original payment method, or store credit may be offered where applicable. Please allow standard bank/payment processing time for the refund to reflect.

Cancellations

Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled, and the Return Policy above will apply instead.

Email: info@thanimala-ya-li.com | Phone: 6238981860

• Orders are dispatched within 3 working days of order confirmation.
• Delivery timelines vary from state to state depending on the destination and our courier partner's serviceability. A rough estimated timeline will be shared with you, though actual delivery may vary.
• Shipping charges, if any, will be clearly displayed at checkout before payment.
• You will receive a tracking update once your order is shipped.
• In case of delays due to courier disruptions, weather, or circumstances beyond our control, we will keep you informed via the contact details provided at checkout.

Email: info@thanimala-ya-li.com | Phone: 6238981860

• All pickles sold under Thani Mala-ya-li are handmade in small batches; slight variation in colour, texture, and taste between batches is natural and not a defect.
• Product images on the Website are for representational purposes only; actual product appearance may vary.
• Allergen information and shelf life for each pickle are available on the respective product page (accessible by clicking on the product, or via the information icon next to it). Shelf life is indicated as a number of days from the date of manufacture; the exact manufacture date is not displayed.
• Customers with food allergies or sensitivities should review the allergen details on the product page carefully before purchase.
• Store as per the instructions mentioned on the product page/label to maintain freshness and shelf life.
• Some Indian states have restrictions or an absolute ban on the sale, possession, or consumption of buffalo meat, beef, or certain other meat products. It is the customer's responsibility to check and comply with the food regulations applicable in their state before purchasing such products. Thani Mala-ya-li will not be responsible for any purchase made in violation of local laws.
• Thani Mala-ya-li is not liable for adverse reactions arising from consumption by individuals with undisclosed allergies or medical conditions.

Q: What is the shelf life of Thani Mala-ya-li pickles?

A: Shelf life varies by product and is mentioned on each product page as a number of days from the date of manufacture (click on the product or check the information icon for details).

Q: Do I need to refrigerate the pickles?

A: Refrigeration instructions, where required, are mentioned on the product page and label. Most pickles should be stored in a cool, dry place and refrigerated after opening unless stated otherwise.

Q: Are allergen details available?

A: Yes, allergen information is listed on each individual product page, including for products such as Prawn Pickle.

Q: How long does delivery take?

A: Orders are dispatched within 3 working days. Delivery time after dispatch depends on your city and courier serviceability.

Q: Can I return a product if I don't like the taste?

A: Returns are accepted only for unopened or damaged products within 7 working days of delivery. As these are consumable food items, opened products cannot be returned for taste preference.

Q: Do you take bulk or gifting orders?

A: Yes, for bulk orders or gift box options such as the Build-Your-Own Trio, please reach out to us directly at info@thanimala-ya-li.com or 6238981860.

Q: How do I track my order?

A: You will receive tracking details once your order has been dispatched.

Q: How can I contact customer support?

A: You can reach us at info@thanimala-ya-li.com or call 6238981860.